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Personal cabinetRemote diagnostics of medical equipment malfunctions using video communication: an engineering approach and efficiency assessment
Bibliographic description of the article for the citation:
Maratuly Nurlan. Remote diagnostics of medical equipment malfunctions using video communication: an engineering approach and efficiency assessment//Science online: International Scientific e-zine - 2023. - №7. - https://nauka-online.com/en/publications/technical-sciences/2023/7/04-28/
Annotation: Modern healthcare facilities face the problem of prompt maintenance of complex equipment, such as ultrasound, ventilators and CT machines. In conditions of limited access to qualified engineers, remote diagnostics via video communication is becoming a promising solution. This article examines the effectiveness of remote troubleshooting using video chats, analyzes factors affecting the accuracy of diagnostics, and proposes a standardized interaction protocol. The experiments included an assessment of various diagnostic scenarios, an analysis of communication quality requirements and the identification of types of breakdowns that can be eliminated without the physical presence of a specialist. The results showed that about 65% of faults can be correctly diagnosed remotely, provided that the conditions of a stable Internet connection and clear interaction with a technician on site are met. The developed technique allows to reduce equipment downtime and reduce service costs.