Tag: integration

Annotation: This study examines the features and challenges of integrating CRM systems into sales management in tourism organizations. The relevance of the topic is driven by the growing importance of CRM tools in this sector, where personalization of customer experience, automation of business processes, and integration with digital platforms have become key factors in enhancing and maintaining competitiveness. Despite the extensive body of research in this field, significant contradictions remain regarding the determinants of successful CRM integration. Some researchers emphasize technological aspects, while others focus on strategic customer relationship management. The objective is to identify key methodological approaches to CRM system implementation in the tourism industry and outline prospective directions for further research. It is concluded that successful integration requires a systematic approach, including data quality management, strategic customer interaction, and system adaptation to the specifics of the tourism business. The author's contribution lies in systematizing scientific perspectives on the discussed issue and identifying underexplored aspects. A proprietary vision of the CRM system integration algorithm for managing sales in tourism companies is presented. The proposed sequence considers contemporary challenges and trends, incorporating innovative elements with their justification. The findings will be valuable for tourism industry professionals, CRM tool developers, researchers of digital management technologies, and practicing managers involved in implementing automated customer interaction systems.

Annotation: In this article, an attempt was made to highlight the process of formation and development of Ukraine's foreign economic activity in the regions bordering the European Union, since the declaration of independence. Special attention is paid to cross-border trade as a key aspect of cooperation between Ukraine and Central European EU member states, it is defined as an important element of Euroregional cooperation and the strategy of Ukraine's acquisition of EU membership. Also, in the author's opinion, the main modern problems of the organization of cross-border trade in Ukraine are indicated in the article and the ways of improving these problems are identified. After all, over the past three years, there has been a trend towards a gradual deepening of bilateral cooperation between Ukraine and the EU. Ukraine is gradually entering the markets of the European Union, but there is a need to pay attention to a number of problems that prevent effective cooperation, in particular, effective protection of the competitiveness of the Ukrainian economy is important. Accordingly, improving the development of cross-border trade should become one of the priority directions of state policy, since this direction of foreign economic activity is also aimed at the implementation of the Association Agreement between Ukraine, on the one hand, and the European Union, the European Atomic Energy Community and their member states, with the other side the article also examines the research of domestic scientists, who see that at present the conditions for conducting cross-border trade are characterized, firstly, by a high degree of cost-effectiveness, caused by the duration of customs procedures, queues of vehicles at the border, missed economic benefits, and secondly, it is not enough developed regulatory, legal and organizational management foundations for the proper provision of cross-border trade in the conditions of the European integration policy, which is carried out by our state in order to become a full-fledged member of the Euro-Russian community. After all, it is known that the organization of cross-border trade between the member states of the Union is characterized by the openness of markets, which, in turn, stimulates the competitiveness of enterprises in border regions. Accordingly, all this necessitates the development of ways to improve the organization of cross-border trade.

Annotation: The article is devoted to the research of the stages of evolution of the strategic partnership between Ukraine and the European Union. Particular attention is paid to the key characteristics of the stages of development of relations between Ukraine and the EU, starting with the Memorandum of Cooperation of 1994 and finishing with the Association Agreement, which was signed in 2014 and entered into force in 2017. The article focuses on describing the instruments and areas of partnership, in particular, the mechanisms of cooperation and support that ensure the development and deepening of cooperation between Ukraine and the EU. Of particular importance is the research of the Horizon 2020 Association Program, which aims to support scientific and technological research and innovation in Ukraine.

Annotation: The article examines the foreign economic activity of the state. The impact of globalization and integration processes on the national economy is determined. Provisions on increasing the competitiveness of domestic economic entities in the conditions of market liberalization have been developed.